Video Conferencing Support
AVM support contracts take two generic forms, the most common being a full comprehensive cover offering a SLA (Service Level Agreement) to suit our clients’ needs, and the second being coverage of their video conferencing systems, using our dedicated helpdesk facilities.
The comprehensive cover looks at the consequences associated with system failure on site and the impact on the business, and then offering a response time to suit.
With AVM now based in the heart of the city, we are able to offer immediate action. Many of our city based clients are seeing the benefit of this.
The video conferencing support contracts allow clients the added benefit of an interactive helpdesk, once again minimising the disruption to the business by being able to resolve problems remotely.
Video Conferencing Helpdesk
AVM’s video helpdesk facility provides immediate face-to-face help for our clients and our in-house installations and service teams.
Our clients dial in knowing that they will be greeted by staff that is both knowledgeable and friendly. They know that they are never more than a video call away from immediate advice, ad-hoc training and fault diagnosis.
AVM’s engineers go to site knowing that there is always a friendly face waiting to assist on the helpdesk during installs and site maintenance visits.
Having a dedicated video helpdesk distinguishes AVM in the level of service it provides.