Background
Grant Thornton is one of the world's leading firms of accountants and business advisers focused especially on entrepreneurial, owner- managed businesses.
Grant Thornton is committed to providing services to businesses with practical solutions to commercial challenges. Its network of worldwide professionals supplies its clients with assurance, tax and consultant services, as well as local knowledge of business customs in various countries.
The Problems
As an accountancy practice with over 40 sites throughout the UK, Grant Thornton are constantly on the look out to deliver consistent and effective standards of service to their clients throughout the UK.
Grant Thornton wanted to:
- Reduce fee earners time out of the office and thereby increase billable hours
- Reduce travel and therefore travel related stress
The Solution
Following detailed meetings with Grant Thornton, VMC installed systems in 6 of their offices with a view to rolling out a further 20 in 2001. Grant Thornton views the development as an essential tool in providing high quality client service.
The Success
Improved customer service
Grant Thornton is dedicated to providing a partner led service and see Video Meetings as another way of enhancing the quality of service to clients.
The systems allow clients to have access to different people and specialist information wherever they are. The benefit of Video Meetings is that the client will receive the same high standard of service from their chosen accountant as they would expect in a one-to-one meeting, without incurring the cost or time spent travelling to and from meetings.
"Video Meetings can increase the pace of the whole consultation process." - Michael Williamson, Partner
Significant cost savings
"Video Meetings take just minutes to set up and cut out all the costs and time involved in travelling to meetings " - Michael Williamson, Partner
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